Booking
How do I book?
Search for your destination and dates, choose a hotel and a room, then check out. You will receive an email straight away saying we have your request, and another as soon as the hotel confirms.
Is my booking confirmed immediately?
Not instantly. Every booking is first “Pending confirmation” while we confirm it with the hotel. You will get a confirmation email, and you can always see the status under My account → My bookings.
Are prices per room or per person?
Prices are per room per night in US dollars unless a room says otherwise (hostel dorm beds are priced per bed). What is included, such as breakfast or full board, is shown on each hotel page. The currency selector shows approximate conversions; you always pay in US dollars.
Paying
How can I pay?
- Bank transfer to Booking Central Ltd – we send the details with your confirmation.
- Wallet balance – credit in your BookingMate wallet (for example from a refund or a promotion).
- Pay at the property – nothing to pay now; you pay the hotel during your stay. The hotel’s own payment rules and any card fees then apply.
Do you take card payments?
Not at the moment, and you will never be asked for card details on BookingMate.
Changes and cancellations
How do I cancel?
Open the booking under My account → My bookings and choose “Request cancellation”, or email us. Each hotel’s cancellation terms apply; see our cancellation policy.
How are refunds paid?
To the original payment method, or to your BookingMate wallet if you prefer – wallet credit can be used on your next booking.
Your account
What is in my account?
Your upcoming and past bookings, wallet balance and history, saved travellers, wishlist and profile.
For hotels
How do I list my property?
Use List your property. We review every property before it goes live, then you manage rates, availability and bookings from your partner dashboard.